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AI assistant by OpenAI

ChatGPT review

Published · Updated

ChatGPT's agent features, now called ChatGPT Work, can use their own browser to work through websites, fill forms, use connected apps like Gmail and Google Calendar, and run scheduled tasks. On Pro, a "dot" is an always-on agent with its own cloud computer that keeps working after you close the tab.

Rank 1 of 5 ai assistants with agent features

8.5/10

Is ChatGPT worth it?

It depends on what you need it to do. ChatGPT is an AI assistant. Price as of November 2026: agent features from $20/mo. It's worth it if you want the broadest agent on every device and already pay for, or are happy to pay for, ChatGPT Plus. The main catch: full agent features need Plus at $20; Free and Go only get limited desktop access. Google Gemini is the better choice if you use Gmail, Google Calendar and an Android phone and want the agent built into all three.

Our verdict

ChatGPT is the most capable personal agent you can buy today. It researches, fills forms, works in your email and calendar, and runs scheduled tasks, on every platform. Real agent use starts at Plus ($20); the always-on dot needs Pro at $100 or more and wasn't offered in the UK or EU at launch. OpenAI retired its Atlas browser in August 2026 and moved that work into the ChatGPT desktop app.

Choose ChatGPT if you want the broadest agent on every device and already pay for, or are happy to pay for, ChatGPT Plus.

ChatGPT screenshots

chatgpt.com/business
ChatGPT homepage as it appeared on November 12, 2026
ChatGPT homepage, captured November 12, 2026View live

Errands it can run for you

Does it on its ownWith your OK, or partlyDoesn't do itErrands in order: Book, Buy, Inbox, Forms, Money, Research

Good at

  • Works through websites, forms and your connected apps in one place
  • Scheduled tasks on Plus; Pro's dot keeps working after you close the tab
  • Apps on web, Mac, Windows, iPhone and Android, with voice
  • Hands control back to you for logins and payments

Watch out for

  • Full agent features need Plus at $20; Free and Go only get limited desktop access
  • The always-on dot needs Pro from $100 a month and launched without the UK, EU and Switzerland
  • Usage limits apply, and OpenAI's published caps lag behind its plan changes
  • Purchases still need you to step in, so shopping isn't hands-off

How it scored

Gets it done9.0
Reach9.0
Knows you8.5
Safety & control8.0
Value7.5
Trust8.0
Overallweighted, out of 108.5
Gets it done (30%):
Does it finish real errands on its own, like booking, buying, filling forms and sorting your inbox, or does it mostly tell you how?
Reach (15%):
Can you use it where you already are: phone, computer, browser, text messages, voice?
Knows you (15%):
Does it remember your preferences, accounts and past requests, and can it act without being asked each time?
Safety & control (15%):
Does it ask before spending money or sending things, let you limit what it touches, and protect your logins and data?
Value (15%):
What do you get for free, what does real use cost each month, and how predictable is the bill?
Trust (10%):
Track record, refund terms, security history and what real users report.

Where ChatGPT works

  • Clicks through websites for you
  • Works in the background or on a schedule
  • Remembers you
  • Works over text messages
  • Talks by voice
  • Phone app

ChatGPT pricing

PlanMonthlyBilled yearlyIncludes
FreeFree/mon/aChat, limited ChatGPT Work in the desktop app
Go$8/mon/aHigher chat limits, limited ChatGPT Work on desktop, no full agent mode
Plus$20/mon/aChatGPT Work on web, desktop and mobile, scheduled tasks
Pro$100/mon/aPro 100, 200 or 500: an always-on dot agent and the highest limits

Prices as of November 2026, in US dollars before tax, as listed on chatgpt.com or reported by the sources below on November 12, 2026. Prices change; check before you buy.

ChatGPT alternatives

See all ChatGPT alternatives

Sources